Shipping policy

At Jpoke Pocket Shop, we work hard to get your order made and shipped as quickly as possible.

Processing Time

• Custom-made items: 3–7 business days
• Ready-to-ship items: 1–3 business days

Shipping Times

• Standard U.S. Shipping: 3–7 business days after processing
• Delivery times may vary due to carrier delays or holidays.

Shipping Costs
Shipping costs are a flat rate of $5 with orders over $50 with free shipping

Order Tracking
Once your order ships, you’ll receive a tracking number by email.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery so we can work with the shipping carrier to resolve the issue.

Incorrect Shipping Address
Customers are responsible for providing the correct shipping address. We are not responsible for packages shipped to an incorrect address entered at checkout.